COVID-19 / Coronavirus - Important Patient Information
5th May 2020
Claremont Surgery remains open but in line with national guidance the Practice is taking a number of steps to reduce footfall in our surgeries. Consultations with GPs will take place via phone or video. This is to reduce the risk of spreading the virus to our patients, our staff and the wider community.
Should you need to contact us please consider our e-consult service (accessed from the top of the Home page on this site) or call us on 01628 624469. If you are concerned about COVID-19 symptoms please use the NHS 111 online service www.111.nhs.uk/covid-19/
Please Do Not visit the Surgery unless you have an appointment.
Stay at home if you have coronavirus symptoms
Stay at home if you have:
- a high temperature – you feel hot to touch on your chest or back
- a new, continuous cough – this means you've started coughing repeatedly
- loss of / change in smell or taste
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.
How long to stay at home
- if you have symptoms, stay at home for 7 days
- if you live with other people, they should stay at home for 14 days from the day the first person got symptoms
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
If you have to stay at home together, try to keep away from each other as much as possible.
STAY AT HOME
Do Not Come to the Surgery, Pharmacy or attend A&E
SELF ISOLATE FOR 7 DAYS - CONSULT NHS 111 ONLINE (www.111.nhs.uk) FOR FURTHER ADVICE
If you live with other people they should stay at home for 14 days to avoid spreading the infection outside the home. Go to the www.nhs.uk website for more details.
Similar to the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
All requests for an appointment with a GP or Advanced Nurse Practitioner are being reviewed by a doctor. Please DO NOT come to the Surgery - stay at home and a clinician will call you. In that consultation they may ask to continue the consultation via video link. A note that the video consultation was undertaken will be added to your records but please be assured that no video records are made or kept.
The clinician will do all they can to help you over the phone. Should a face to face consultation be necessary you will be invited to come to the surgery for an appointment.
You can also consult with us at any time via our e-Consult service. Go to the top of the Home page on this website. This service should not be used for emergency or life-threatening conditions.
Patients requesting practice nurse appointments will be telephoned by the nurse initially.
Please follow national guidance and Do Not request your prescriptions early or stockpile medications. Order prescriptions in the usual way - requests will not be accepted over the phone.
Our clinicians will issue all repeat prescriptions electronically to pharmacies for you to collect your medication from. If you have not previously 'nominated' a pharmacy to receive your prescriptions electronically please do so when you re-order.
In the current circustances we do aim to maintain our usual '2 working days' turnaround time but please bear with us if it takes a little longer.
Get an Isolation Note
Use this link if you have to stay at home because of coronavirus and you need a note from your employer:
Fit to Work Notes
If you have been off work for more than seven days and require a Fit to Work note (previously known as a Sick Note) for absences that are not related to coronavirus please visit the top of the Home page on this website and submit a request via e-Consult.
Please note that during the current emergency we have temporarily suspended our on-line appointment booking service.
If you are self-isolating and need non-medical support eg for shopping or social contact, please visit www.wamgetsrecycling.co.uk/covid-19-support-request/ or call 0203 5148117.
Staying Healthy During Ramadam
Ramadan 2020 will take place between 23April & 23May, and will be a very different experience for Muslims this year due to the Covid-19 pandemic.
You may find the following sources of health advice helpful::
Healthcare Support for Parents
This link takes you to a table showing where to get healthcare support for different conditions:
Parent_Guide_COVID19_Web 14-04-20 (002).pdf
Summer Safety for Young Children
The following video has been produced by East Berkshire Safeguarding in response to increasing concerns about the distractions of modern life and the risks to babies and young children as the weather warms up and more time is spent outside. All parents of young children are encouraged to watch it.
HOW YOU BOOK MIDWIFE APPOINTMENTS From March 2019
Maidenhead Midwifery Hub
Having baby at
WEXHAM PARK HOSPITAL, FRIMLEY PARK HOSPITAL OR AT HOME please register your pregnancy on the following website: https://www.frimleyhealthandcare.org.uk/maternity/your-pregnancy/
Once registered the Midwife will be in contact with you to make an appointment to see you
The team of midwives who will be looking after you during pregnancy, birth and postnatal period is the Bluebell Team, they are available between 08.30-17:00 at St Marks maternity hub.
IMPORTANT Patients from Maidenhead who want to Book for ROYAL BERKSHIRE HOSPITAL please contact RBH directly for a booking appointment on 0118 322 8964.