Our staff will be courteous and respectful at all times and will endeavour to help you to the best of their ability, although they may need to refer you to another department or member of the team to deal with your enquiry. They understand that patients are often worried or under stress when attending or telephoning the surgery.
The Practice supports the NHS policy of zero tolerance with regard to any form of abuse, be it physical or verbal, to doctors, staff or others on the Practice premises or other location where treatment may take place. In extreme cases the police may be summoned to remove offenders from the Practice premises. Persons abusing this policy risk removal from the Practice list.
|Graham Collins (m)|
Practice Business Manager
Our fully trained receptionists, secretaries and administration staff are here to help you. They will often need to ask for further details when you telephone. This is to ensure that we assist you as effectively as possible. They are bound by the same rules of confidentiality as the doctors and nurses.