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Appointments

Consultations with our practice team are available by appointment only. You can make an appointment by visiting the surgery or telephoning 01628 624469 from 8.00am to 6.30pm on weekdays. The Receptionist will offer you an appointment with any GP or appropriate clinician who is available. You are welcome to ask to see a specific GP but may have to wait longer for an appointment.

If your condition is too urgent to wait for an appointment, the Receptionist will try to find an emergency appointment that day. You will be asked for an indication of the problem, as this information is necessary to ensure you are seen by an appropriate clinician.

Emergency appointments are for one problem only and you may have to wait beyond your booked appointment time as the doctor may be attending to other urgent problems. We would like to remind patients that if you have more than one problem to be dealt with, you may be asked to return for a separate appointment.

Patients can also request to be seen on the day for emergency contraception.

It is important that you are on time for your appointment; otherwise if you are late the Doctor may not be able to see you and you may need to re-book. Our surgeries and clinics usually start on time and the Clinicians aim to keep to schedule. Unfortunately, this is sometimes difficult as patients seen before you may have unforeseen complications and those arriving with an urgent problem may be seen as a priority. If a Doctor is called out to an emergency, we will give you the option of making an alternative appointment.

If you have any special needs or disability please inform our reception staff, who will do their best to ensure you receive the appropriate help. If you need to be seen on the Ground Floor please remind us of this when you book your appointment.

GENERAL PRACTICE HUB APPOINTMENTS

Cancelling Appointments

Please inform us if you are unable to keep your appointment or if you wish to cancel by phoning 01628 624469 as soon as possible.

Many appointments are “lost” each year due to late cancellations and patients who do not attend. Please make a note or a reminder of your appointment time, and remember to cancel in plenty of time so that another patient can be offered the appointment.

Telephone Advice

If you have a straight forward query, or want advice about managing a minor problem, you may find that speaking to your doctor or a nurse will mean you do not need to come to the surgery. We have special “telephone appointments” for this service.

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